Written By: Simran Oberoi Date: Thursday, July 16th, 2020

In an unprecedented Twitter hack in a bitcoin scam, some of the highest profile and verified US Twitter accounts such as Kim Kardashian West, Kanye West, Elon Musk, Bill Gates, Joe Biden and Barack Obama were targeted. Touted to be one of the worst cyberattacks on a major social media platform in recent times, the hacker took control of these accounts and requested donations in the cryptocurrency bitcoin. This is not the first of the many cyberattacks, in August 2019, Jack Dorsey, Twitter’s chief executive officer’s account was also hacked.

Huge Gap in Cybersecurity Skills: Should Companies Be Worried?

But the larger question is: Does the latest Twitter hack throw open a huge skills gap in cybersecurity? Are companies doing enough to upskill and train IT employees in terms of data security measures? In a report in November 2019, CNBC shared, there are 2.8 million professionals who work in cybersecurity, and there is a need for an additional 4 million trained workers to close the skills gap and properly protect organizations.

Filling the Cybersecurity Talent Gap

Perhaps the time to define cybersecurity as a business critical and high-demand skill has come. This needs to be followed with actionable steps such as training the current and new workforce. Many young IT professionals choose to work in other technology areas. Designing training programs and certifications on cybersecurity easily accessible to a wider set of individuals is the way forward. An updated course structure, which factors in the sophisticated cyberattacks, can also be made mandatory by organizations for all their technology staff.


8 Ways AI-Based Process Discovery Helps with Remote Work

Written By: Simran Oberoi Date: Thursday, July 16th, 2020

As the world is transitioning into the future of work with almost every business offering remote working, supervising monitoring the quality of work and employee productivity is essential. An AI-based process discovery tool can help in continuous monitoring of work during remote working, writes Sonika Aggarwal, business development manager at Skan.ai.

With a large part of the workforce working remotely, companies can now see themselves relying on remote working tools and trackers to collaborate and supervise work. But, these tools, no matter how helpful and effective, would still not fulfill the need for enablement, empowerment, monitoring, and conformance that was possible while working in the physical proximity of the office.

So, what they need today is a new-age tool that could not just monitor work quality but also mitigate risks and ensure process conformance. This is where a process discovery tool comes into the picture.

What Is Process Discovery Software and How Does It Help With Remote Work?

Process discovery software is an artificial intelligence (AI)-based tool that uses disruptive technologies such as computer vision, deep learning, machine learning, and prediction analysis to know how processes function. It observes and captures all the digital traces of human-system interaction. Next, it uses machine learning to analyze the data.

If your organization has decided to make remote work a permanent benefit for your workforce, here are some ways in which process discovery software can help you manage your processes.

1. It allows continuous monitoring of work

Process discovery software continuously monitors all the interactions an employee has with the digital system – especially the critical ones. It gives an evidence-based record of the work done on the system. The process owners or managers can use this data for analytics compliance. They can view how their processes are being carried out, analyze each pattern, and learn how the employees are working. They can also use process discovery tools to identify any anomaly through continuous monitoring.

2. It provides visual evidence of tasks performed

Process discovery software allows process managers to get deep insights into a process through visual evidence. It visualizes the work based on the event logs and case IDs on a per-person basis. Additionally, a process discovery tool observes each human-digital trace. This way, the data presented to the managers allows for easy management.

You can know exactly how your employees interacted with the digital systems through the visualization of work. Later, you can analyze it to ensure compliance.

3. It ensures data accuracy and relevancy

One of the biggest challenges in remote working is that a lot of data is not processed and passed on as it should be. Chances are that a lot of relevant business data remains unsent across some systems. A process mining or process discovery tool can observe each human-digital interaction. In case users miss out on any data point or deviate from the ideal process model, the process owners will find out. How? Simply by comparing the insights received with the ideal process model.

4. It lets managers know if something needs special attention

When you are not working in close physical collaboration with your employees, there are chances that you might miss out on the smaller nuances that might affect employees’ work. In fact, there might be several steps or events in the work that might need special attention. Your employee, working from home, might not feel like disturbing you with it and could even spend hours trying to solve it themselves.

With software observing their work unobtrusively, the process discovery tool would send you a notification when something or some task needs your special attention. By stepping in, you would not just simplify the work for the employee but also improve your bond.

5. It enables precision training opportunity for individual support

Ensuring that each employee is working at the full potential is not the only concern of process managers. They also need to train the employees for the seamless working of the process. However, training a full team becomes a bit confusing and challenging in remote environments. That’s where process discovery comes to help.

Software for process discovery adds transparency in the process and throws light on how individuals and teams are performing. With this data, you will know exactly which individual to train and on which task. You need not take the one-size-fits-all approach to train employees – you can specifically give precision training to each individual based on their performance patterns, thus, offering value to each while also saving time.

6. It ensures compliance with the ideal process

Even when your team is working from the office, chances that they would divert from the actual process are very high. Working on a system, they might shift their attention to other tasks, which can cause certain problems. And when they start working from home, this issue might worsen.

Process owners spend a lot of effort, resources, and time in finding their ideal process, and ensuring compliance with it is a big task. Process discovery software can detect anomalies in user behavior in real-time, so managers learn if employees are going off track.

7. It allows setting of tolerance limits

Setting up tolerance limits is another feature that enterprises use for their process management. Once companies know their process in and out, they can set up tolerance limits. This would be the limit until which the process can deviate without causing any operational risk.

For example, in the process of clearing a loan, you can set the tolerance limit to a particular number of days. If the loan disbursal happens within the set tolerance limit, there won’t be any need for supervisor interference. It can even send out an instant alert to the manager or supervisor to notify about any discrepancies if they exceed the tolerance limit. Moreover, in case there are any operational risks associated with any task, a process discovery tool can also stop the process in real-time if it reaches the tolerance limit.

8. It fosters and boosts employee engagement

To give teams the freedom they desire while working remotely, transparency in work is of utmost importance. While you can install various remote working tools to track the work, the transparency you can achieve through process observation is unmatched. If the process is transparent, you would have complete visibility, and at the same time, your employees have the freedom to engage with the system freely.

That is just the surface, delving deeper into the labyrinth of process discovery, the managers can know the bottlenecks and areas of rework that might frustrate employees. With process discovery, you can fix all these issues and tell your team how you worked on eliminating them and making the process easier for them. Anything that can damage employee engagement can be highlighted through discovery and managed to ensure they are productive in their work.