Microsoft’s 2026 Requirements for Partners Supporting Your Licensing

Microsoft requires all Cloud Solution Provider (CSP) partners to maintain strict security, compliance, and support standards. Even for ‘license-only’ relationships, partners must provide secure oversight, proper configuration, and foundational support.

1. Mandatory Security Requirements for All Clients

  • Multifactor Authentication (MFA) required for all partner access.
  • Granular Delegated Admin Privileges (GDAP) used to minimize risk.
  • Partners must comply with annual Microsoft auditing and verification.

2. Minimum Support Expectations (Even for License-Only)

  • First-level cloud support for Microsoft 365 + Azure.
  • Proper tenant setup, configuration, and license assignment.
  • Guidance on secure and compliant use of Microsoft services.

3. Compliance With 2026 CSP Program Changes

  • Revenue thresholds required to maintain CSP status.
  • Verified identity, security posture, and legal profile.
  • Microsoft expects partners to deliver value beyond resale.

4. Why KAMIND’s Approach Protects You

KAMIND IT aligns licensing with cybersecurity, compliance, and support to:

  • Reduce misconfiguration and security risks.
  • Ensure your tenant meets Microsoft expectations.
  • Provide a secure, compliant, stable partnership.

Summary

Microsoft no longer supports license-only relationships without oversight.

KAMIND ensures your Microsoft environment remains secure, compliant, supported, and aligned with 2026 Microsoft standards.

What First-Level Cloud Support Means

First-level cloud support is the essential baseline assistance that every Microsoft 365 and Azure customer needs. Microsoft requires CSP partners to provide this level of support even for license-only clients.

What it includes:

  • Basic troubleshooting (email access, MFA, Teams, OneDrive)
  • User creation, removal, and license assignment
  • Initial issue triage and determining root cause
  • Opening and managing Microsoft support escalations*
  • Checking Microsoft 365/Azure service health and outages

What it does NOT include:

  • Any Azure support unless you have a KAMIND Azure Premium support plan
  • Any Microsoft security recommendations specific to your tenant
  • Deep security remediation or SOC response
  • Compliance reporting or CMMC alignment
  • Tenant migrations or major configuration projects
  • Does not include support for any Microsoft products not purchased from KAMIND

In simple terms: First-level support ensures your Microsoft cloud services stay functional, accessible, and secure at a basic operational level. It’s the minimum Microsoft requires for any CSP partnership.

* KAMIND will open and manage Microsoft support cases on your behalf for any product or service purchased through KAMIND. Any Microsoft‑imposed support fees (if applicable) are the client’s responsibility.