Job Title: Office365 Support Specialist
Reports to: Support Manager
Date: Position available now
The core mission of an IT Support Specialist is managing and implementing technology infrastructure and business systems. Support specialists are expected to respond to customer requests promptly, follow-up regularly, proactively resolve errors, document and improve repetitive tasks, and implement projects to reduce complexity and improve operations. Support Specialists configure and troubleshoot cloud, virtual, and physical hardware and software systems; provide technical assistance and training to system users; write technical BLOG postings; and update Knowledgebase and Standard Operating Procedures.
|Courteous & obliging||Windows & Windows Server|
|Superior communication skills||Active Directory|
|Client empathy||Exchange and SQL|
|Good time management||Remote desktop and virtualization|
|Analytical reasoning||Networking and Firewalls|
|Results oriented||Microsoft Online Services|
|Resourceful & proactive||Desktop, servers & storage|
|Team player||Successfully passed MS 346 or 347 exam|
|Willing to learn||Microsoft Dynamics CRM certified|
BS/BA or 2-3 years of experience required with annual background check. A personal smartphone and home computer with Internet access is expected, as well as a valid driver’s license/insurance and ability to lift or move a PC. Reasonable accommodations may be made for individuals with disabilities.