Job Scorecard

Job Title: Office365 Support Specialist
Department: Support
Reports to: Support Manager
Date: Position available now

The core mission of an IT Support Specialist is managing and implementing technology infrastructure and business systems. Support specialists are expected to respond to customer requests promptly, follow-up regularly, proactively resolve errors, document and improve repetitive tasks, and implement projects to reduce complexity and improve operations. Support Specialists configure and troubleshoot cloud, virtual, and physical hardware and software systems; provide technical assistance and training to system users; write technical BLOG postings; and update Knowledgebase and Standard Operating Procedures.

Competency

Courteous & obliging Windows & Windows Server
Superior communication skills Active Directory
Client empathy Exchange and SQL
Good time management Remote desktop and virtualization
Analytical reasoning Networking and Firewalls
Results oriented Microsoft Online Services
Resourceful & proactive Desktop, servers & storage
Team player Successfully passed MS 346 or 347 exam
Willing to learn Microsoft Dynamics CRM certified

BS/BA or 2-3 years of experience required with annual background check. A personal smartphone and home computer with Internet access is expected, as well as a valid driver’s license/insurance and ability to lift or move a PC. Reasonable accommodations may be made for individuals with disabilities.